Refund Policy

1. General

This Refund Policy applies to payments made for OneGreen cloud phone rental and related services (including subscriptions and one-time charges). We aim to resolve issues fairly and in line with this policy.

2. Eligibility for Refund

You may be eligible for a refund or credit when:

• We fail to provide the paid service (e.g. prolonged unavailability of cloud phone access through no fault of yours)
• There was a billing error (duplicate charge, wrong amount)
• You cancel within any cooling-off period we explicitly offer at the time of purchase

Refund requests must be submitted within 14 days of the charge or of the incident giving rise to the claim, unless we state otherwise in writing.

3. Non-Refundable

We generally do not refund:

• Fees for cloud phone usage already consumed (e.g. hours or days already used)
• Subscription periods that have already started and been used
• Charges where the service was available and used in accordance with our Terms of Service
• Requests made after the eligibility period above

4. How to Request a Refund

Send a clear request to admin@onegreen.cloud with your account details, transaction reference, and reason. We will review and respond within a reasonable time (typically within 2 business days). Approved refunds will be processed to the original payment method where possible.

5. Credits

In some cases we may offer account credit instead of a cash refund. Such credit will be applied to your OneGreen account and used for future cloud phone rental or related services, subject to our Terms of Service.

6. Contact

Refund and billing questions: admin@onegreen.cloud. OneGreen, E50 Khu đấu giá 3ha, Đường Đức Diễn, Phường Phúc Diễn, Quận Bắc Từ Liêm, Hà Nội, Việt Nam.